FAQ

  • chevron_rightWhat is an Association?
    Condominium, townhomes and many planned developments that include single-family home neighborhoods are considered associations. This means that there are common elements to the property enjoyed by all homeowners living there. The number and type of common elements vary and can include but are not limited to entrance signs and gates, clubhouse facilities, tennis and swimming facilities, street lights, sidewalks, service utilities, insurance and many other communal assets. These common elements are owned by the community and are thus maintained by all who have common ownership interest.
     
    A Homeowner’s Association, commonly referred to as an HOA, COA, or POA, and is a corporation registered with the state and managed by an elected Board of Directors. Its purpose is to govern the affairs of the community in accordance with the provision of the governing legal documents. The corporation is financially supported by all members of the neighborhood. Associations also set out certain rules that all residents must follow called covenants, conditions and restrictions (CC&Rs). Membership is both automatic and mandatory and conveyed with the purchase of the property.
  • chevron_rightWhat does my Association do for me?
    The governing documents outline a standard that helps preserve the look, feel, and sense of community of the property. Community amenities help to enhance the quality of life and promote social activities within the neighborhood. Most neighbors maintain that the biggest benefit of their association is preserving the value and integrity of their individual investment.
  • chevron_rightWhat is the Purpose of the Management Company?
    A professional management company is contracted by the board of directors to properly maintain the common areas and conduct the business affairs of the association. A management company provides services such as: collection of assessments; overseeing of subcontractors; obtaining bids for subcontracted services; providing financial statements and collection reports, as well as serving a general clearinghouse for problem solving; communicating with property owners and the board of directors; and serving in an adviser capacity. The management company reports directly to the board and all decisions are made by a majority vote of the board of directors. (Please note that services provided by a management company will depend on the individual agreements between a community association management company and the client association.)
  • chevron_rightWhat Do My Association Dues Get Me?
    Each community is managed by a set of governing documents referred to as articles of incorporation, bylaws, covenants, conditions and restrictions (CC&Rs), rules and regulations. Since each community has specific governing documents, the budget and finances are regulated in these documents. Assessments are due annually, semi-annually, quarterly, or monthly depending on community’s documents. Dues are always due on the first day of the billing cycle.
     
    Most community’s assessments cover some or all the following expenses with the homeowner’s dues: ongoing maintenance, insurance policies, utility payments, reserve funds, personnel, professional management fees.
     
    The goal of every association is to preserve the value of the community’s assets and the property values for each homeowner. When assessments go unpaid, homeowners are negatively impacted because the financial responsibility of the community are equally shared among all neighbors. Delinquent accounts can mean unpaid bills and put the community in jeopardy.
  • chevron_rightWhat Can Happen If I Don't Pay My Bill?
    Should an owner’s account go unpaid, the owner may receive up to three separate letters mailed to the mailing address on file over the course of 90 days. The first letter is a Payment Reminder, then a Second Notice and finally an Intent to Lien is mailed to the addressee. Should an owner receive an Intent Lien Notice, they are given 15 days to make arrangements for payment. The Board of Directors determines if the delinquent account should be turned over to the association’s collection attorney.
     
    The goal of every association is to preserve the value of the community’s assets and the property values for each homeowner. When assessments go unpaid, homeowners are negatively impacted because the financial responsibility of the community are equally shared among all neighbors. Delinquent accounts can mean unpaid bills and put the community in jeopardy.
  • chevron_rightHow do I get a login to my Owner Portal / Association Website?
    Register online through our main website in order to request a valid log in.
     
  • chevron_rightWho are the Board of Directors in an Association?
    In the same way that our elected officials uphold our Constitution, the Board of Directors upholds and enforces the community’s governing documents as their fiduciary, legal and ethical obligation.
     
    The powers and duties of the board include: set and collect annual assessments; use and expend the assessments collected to operate, maintain, repair replace, modify, care for, manage and preserve the common areas; procure, maintain and pay premiums for insurance; contract for management of the association; amend and add to the rules and regulations governing the use of the common areas; purchase equipment; and more.
  • chevron_rightIf the Board is making all the decisions, what does the Management Company do?
    The day-to-day operations of most associations are so detailed and involved that they go far beyond the scope and time and attention that most volunteers can provide for the community and its members. Most Boards recognize the need to hire a professional firm that can provide experience and expertise. The management company can also serve as an objective third party for neighbor to neighbor disputes.
  • chevron_rightWhat are Bylaws?
    The Declaration forms the constitutional foundation of the association; Bylaws define the laws and operating procedures of the association. Bylaws detail the framework for governing the association that is authorized in the Declaration. They address the association's structure, the board, the officers, definition of a quorum, ability to enter into contracts, etc. Bylaws provide reliable guidance for board members at meetings in addition to:
    • Requirements of membership meetings
    • Voting rights of property owners
    • Procedures for electing the board of directors
    • Procedures for the board of directors to elect officers
    • General powers and duties of the board
  • chevron_rightWhat are the Governing Documents of an Association?
    Property owners associations derive their basic legal authority for their existence, activities, and actions from state statutes (laws) and certain legal documents:
    • Articles of Incorporation
    • Declaration of Covenants, Conditions and Restrictions
    • By-Laws
    • Rules & Regulations
  • chevron_rightWhat are Declaration of Covenants, Conditions and Restrictions?
    The underlying document of a property owners association, apart from state law, is the Declaration, also referred to as Covenants, Conditions, and Restrictions (CC&Rs). The Declaration is the constitutional law of the association. The Declaration defines the limits and inclusions of ownership for the owners and the association. As a legal entity the association is better prepared to pursue certain business needs, such as entering contracts, raising funds, filing liens, and collecting fees in a foreclosure. 

    The Declaration may contain:
    • Definitions of the physical elements of the property
    • The method for determining the share of interest in the common area for each property owner
    • A list of the responsibilities for the association and individual owners and permitted uses of common areas and individual units
    • Responsibilities for care of the association and the common areas
    • Restrictions on the use or enjoyment of properties in the association and common areas
  • chevron_rightWhat are Rules & Regulations?
    Rules and regulations are the operational and behavioral laws that apply directly to association residents and their guest. They state acceptable and/or unacceptable conduct for all Owners, their guests, visitors and renters. Rules and regulations may generate conflict between the board and the owner(s) since they may provide restrictions regarding noise, pets, use of the property or common areas, and fining procedures, however, good rules serve the interests of the entire association and protect the common areas.
  • chevron_rightWhat are the Articles of Incorporation?
    • Bring the corporation into existence
    • Define the basic purpose and powers of the corporation
    • Indicate there will be a board of directors and may, identify the initial board
  • chevron_rightDo I Need Specific Signage?
    Unless approved by the Architectural Control Committee or Declarant, no sign of any kind shall be displayed to the public view on any Lot except one (1) professional sign previously approved by Declarant of not more than five (5) square feet advertising the property for sale or rent or signs used by an Approved Builder to advertise the property during the construction and sales period.
     
    The Palisades approved 'For Sale' signs can be purchased from Sign-Techniques:
    803.324.5400
    sales@sign-techniques.com
    Any unapproved For Sale signs will be removed.
  • chevron_rightHow Do I Replace My Mailbox?
    If you need to replace any numbers, flags, or other pieces of your mailbox, you should be able to find them at your local hardware store, or you can contact Carolina Mailboxes, the original installer, for any necessary replacement pieces.

    Carolina Mailboxes
    https://www.carolinamailboxes.com/
    CMB@carolinamailboxes.com
    877-845-0850
  • chevron_rightHow Can I tell What Property Touches Mine?
    To check on who owns land, visit the Polaris website and type in the address. 
  • chevron_rightThere is a streetlight out or damaged. Who do I contact?
    All streetlights throughout The Palisades are rented through Duke Energy. Street light repairs can be reported to Duke Energy here.
  • chevron_rightWhat are the Rules on Pets?
    Dog owners have a responsibility to manage their pets’ behavior and follow certain rules of etiquette. Follow these guidelines to ensure that you and your dog are being courteous community members.
     
    Pet Care
    Animal waste can be hazardous to the health of your children who play in the community and other pets. Please be considerate of your neighbors and your common grounds by cleaning up after your pet! Take along a baggie with you to pick up waste and then dispose of it properly.
     
    Animal Care & Control Division of the Charlotte-Mecklenburg Police Department
    The City of Charlotte and Mecklenburg County have strict leash laws that apply to all animals except cats. Violations of the leash laws can be subject to stiff penalties/fines ranging from a $50 citation up to a $500 citation and permanent seizure of the animal. Please do not let yourselves be on the receiving end of such citations. Remember that dogs must be on a leash, contained within a fence or an operable and marked invisible fence. ALL dog owners that take their dogs for walks in their neighborhoods are required to keep their dogs on leash and under physical restraint at all times. Pets are NEVER allowed on the Palisades golf course or Palisades Soccer Complex. To report an animal at large, or any instances of animal safety violations, please call 311. For more information on Charlotte Mecklenburg Animal Control Laws, please visit www.charlottenc.gov and search Animal Care and Control.